Warning: Consumer rant follows.
I have been a T mobile customer since 1999 which I first acquired a mobile phone. I even run my account in credit. Today my Nokia phone died. No screen. Nada.
Not good when my husband is at the airport trying to text me.
Ah well, I was waiting until my contract ran out on 30th Sept to get an I-phone. So I will have to pay 2 months contract and change now. Such is life. I need a phone now.
Now, T-Mobile do not offically do I-phones. But a lady in a T Mobile shop told me that if you ring to say to are moving to get an I-phone they will do you one. And indeed, when I press 2 then 4 then 1 to speak to the Customer Loyalty team they will indeed. They will do me a 24 month contract on the 3GS for £35 with 600 minutes and unlimited data and text. Just what I need. And the phone will cost £90.
Ah. But Orange will do the exact same price plan and the phone for free.
I ring T-Mobile back.
T-mobile appreciate my problem. And, when they officially launch the I-Phone 4 ( which I am not bothered about having) they will be able to give me the phone for free. That is in 2 weeks time.
So they want me to pay £90 for 2 weeks use of a phone?
I need a phone now. I suggest they talk to a manager.
The manager, Sandra, appreciates my problem too. But they cannot give me a free phone.
But they probably will in 2 weeks.
They tell me that is is not good business practice to lose a 2 year contract for the sake of two weeks or indeed for £90 but they are sorry, that is what they are going to do.
But, all is not lost - because I am such a loyal customer, they tell me, I will get a very good deal on the I-phone 4 ( which I do not want) in two weeks time ( which is too late).
It does indeed seem that for T Mobile the I-phone 4 will change everything again. Because for this user the future appears to be orange.